Privacy policy

 

Privacy Policy – Melanie Lewendon Academy

Melanie Lewendon Academy is committed to protecting your privacy. This policy explains how we collect, use, and protect your personal information when you use our website or purchase our courses.

1. Information We Collect

We may collect personal information in the following ways:

  • When you provide details directly (e.g. when booking a course, signing up for a newsletter, or contacting us).

  • When you interact with our website (e.g. browsing, logging in, or purchasing).

  • When you use certain features (e.g. completing a form, making payment, or joining our learning portal).

The personal information we may collect includes (but is not limited to):

  • Name

  • Email address

  • Telephone number

  • Postal/billing address

  • Payment details (processed securely via our payment provider – we do not store card information)

  • IP address

  • Browser and device information

2. How We Use Your Information

We use personal information to:

  • Provide access to the courses and services you purchase

  • Communicate with you about your courses, account, or enquiries

  • Personalise your learning and website experience

  • Send you updates, resources, and marketing (if you’ve opted in – you can unsubscribe at any time)

  • Improve our website, services, and customer support

3. How We Protect Your Information

We take your privacy seriously and use appropriate technical and organisational measures, including:

  • Encrypting information where it is transmitted (SSL security)

  • Secure servers and password-protected databases

  • Restricting access to authorised staff only

  • Using trusted third-party providers for secure payments and hosting

4. Sharing Your Information

We never sell your data. We only share information with trusted third parties when necessary to provide our services (e.g. payment processors, learning platform, email provider). These providers are GDPR-compliant and only process data on our instructions.

5. Your Rights (UK GDPR)

Under the UK General Data Protection Regulation (UK GDPR), you have the right to:

  • Be informed about how we use your personal data

  • Access the information we hold about you

  • Request corrections to inaccurate data

  • Request deletion of your data (“right to be forgotten”)

  • Restrict or object to certain processing

  • Request a copy of your data in a portable format

  • Withdraw consent for marketing communications at any time

To exercise these rights, please contact us at: melanielewendonacademy@gmail.com.

6. Data Retention

We keep personal information only as long as necessary to provide our services and meet legal obligations (e.g. tax and accounting rules).

7. Cookies & Tracking

Our website uses cookies to improve functionality, personalise your experience, and analyse performance. You can manage cookies through your browser settings.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any updates will be posted here, and we encourage you to review it regularly.

Last updated: 16 August 2025